Return and Refund Policy

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 Caribbean Cloud is dedicated to respectful customer service. If for any reason you’re unsatisfied we encourage you to contact us at caribbeancloudllc@gmail.com.

We are sorry, but unfortunately food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.

We do our best to minimize product breakage in transit; if your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

Returns:

For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 14 days of receiving your shipment for a refund or exchange.

Refunds (if applicable):

No refund given, nor exchanges but you are free to contact us for a percentage refund. 

Substitution Policy:

We will make every effort to maintain consistency on our advertised products. However, from time to time some of our items are limited or unavailable due to demand, discontinued and may not be available. When this occurs, we reserve the right to substitute an item with one of equal or greater value, without notice and without any additional cost to you.

If you have any questions or concerns relating to any of our policies, please contact us caribbeancloudllc.com. We are understanding and are willing to work with our valued customers.